Reddit Reddit reviews How to Survive a Garden Gnome Attack: Defend Yourself When the Lawn Warriors Strike (And They Will)

We found 8 Reddit comments about How to Survive a Garden Gnome Attack: Defend Yourself When the Lawn Warriors Strike (And They Will). Here are the top ones, ranked by their Reddit score.

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How to Survive a Garden Gnome Attack: Defend Yourself When the Lawn Warriors Strike (And They Will)
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8 Reddit comments about How to Survive a Garden Gnome Attack: Defend Yourself When the Lawn Warriors Strike (And They Will):

u/DVDJunky · 3 pointsr/dvdcollection
u/techie1980 · 2 pointsr/sysadmin

My team is somewhat specialized, but we somewhat recently released a series of SLO's. We've got a very complex and highly automated environment, so what our users wanted most was better communication. For example, if a high severity ticket hits during 24x5, we will commit to 30 minute acknowledgement time, and one hour during the weekends. (We're also using a follow-the-sun model for coverage and have a rotating oncall schedule on each side, so no one is getting paged in the middle of their night.) Some of the time my entire acknowledgement is that the problem being reported isn't high severity, or doesn't sound like my problem, and immediately lower it. This only works when:

  • The people on your team are highly competent

  • You management generally supports you. The platform that I support is addressed by other , extremely complex systems. Sometimes it is very difficult for a user to figure out where my team's systems end and some other teams' systems begin. But it is flatly not my problem to try and untangle the comings and goings of management and factions inside of each business unit.

    Most tickets that are not high priority have between a four and eight hour acknowledgement time. We won't commit on a time-to-close because the team is matrix managed, and full of lazy admins who automate things whenever possible. So as an oncall, I'm expected to find long term solutions for "routine" stuff. I've had some tickets sit open in my queue for well over a year. The user is made aware that it's going to be a while, and it's up to me and my management, and some other management, to figure out the priority levels.

    As for number of tickets closed per day, I think that's a terrible metric and should be avoided at all costs. I'll tell you how I dealt with that when I worked someplace that drank the ITIL kool-aid: Once per week (or every other week) I came in early and blasted through maybe a few hundred password reset/lockout tickets and closed the tickets that were obvious fallout from some other larger issue. My numbers looked amazing, and it was completely misleading. (I should note that I was a senior sysadmin at the time, with people working under me.)

    Even for monitoring, I'd argue for a response time metric, but the warning I'll give you here is that people will treat it like a video game, and constantly ack alerts to stop their phone from buzzing.

    As for the rest: automated metrics are your friend. One of the things that we had to put a lot of brain power into was figuring out the dumbest metrics we could run from hosts all over the world. Stuff that's difficult to break and can report on something easy and graphable. And is understandable by our users.

    To that end, figure out what your users need and address that. Do they need your servers to have high uptime? You can monitor that, figure out the major chokepoints, and work through that. Do your users completely care about having a working laptop all of the time? Invest in loaners. Are garden gnomes plotting to kill you? distribute this book

u/fireflygirlie · 2 pointsr/Random_Acts_Of_Amazon

This is such a cute idea!

I'm not the most creative person ever, but I usually do homemade cards. Either dried and pressed flowers, or a picture. For my dad, I'm most likely putting a picture of him holding me at the airport (I'm adopted). The contents would say something like, "Dad-- I hope you got what you wanted, because you're more than I could ever wish for. Thanks for picking me." My dad is really incredible. I actually just added this book for my dad earlier today. for Father's Day !

Someone gifted me this book. My dad is the kind of guy that has everything, so if I get picked, honestly a donation to the Wounded Warrior Project is something he'd appreciate.

u/Jawesomist · 1 pointr/DIY

Okay so for my fiance's birthday my buddy, a fellow redditor, bought her This

While I may never be ready, I am prepared.

u/remembertosmilebot · 1 pointr/Chiropractic

Did you know Amazon will donate a portion of every purchase if you shop by going to smile.amazon.com instead? Over $50,000,000 has been raised for charity - all you need to do is change the URL!

Here are your smile-ified links:

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u/glumbum2 · 0 pointsr/photography

SEE! You totally get it. Thanks! I've been reading Crossing the Line for Dummies all week; it's a big upgrade from How To Be A Troll In Social Situations. Kudos.