Reddit reviews Pretending You Care: The Retail Employee Handbook
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Ahem: http://www.amazon.com/gp/aw/d/1401308902?pc_redir=1398692196&robot_redir=1
Buy Norm Feuti's book, "Pretending You Care"
Also, bookmark and follow his comic strip, "Retail".
While not truly instructional in the traditional sense, you will get an idea of what you'll have to put up with in the misery of retail.