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I have two Ring Pro video doorbells connected to a mechanical chime. I ran brand new doorbell wire to support this installation. I started by using the 16V 10VA transformer that came with the chime.

That worked successfully for a couple of weeks. But then one of the Ring Pro's started going offline due to low voltage.

To solve this problem, I purchased a multiple voltage transformer that could provide either 8V, 16V, or 24V @ 20VA. I started by configuring the transformer to output 16V. The Ring Pros were happy with this setting (that is to say that they didn't go offline anymore due to low voltage). However, in this configuration, my mechanical chime was vibrating constantly (that is, when I removed the chime's cover, I could see that one of the chime "pistons" was continuously moving up and down).

I then changed the transformer to output 24V, and I'm happy to report that everything is now working perfectly. Ring Pros are happy with the voltage, and the chime does not vibrate.

Problem solved!

This is the transformer I'm using:

https://www.amazon.com/gp/product/B001PO7MY2/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1

Hope this helps.

I just bought mine and had a similar issue as yours. I figured out that it wasn't getting enough juice even though it was the minimum required to run the doorbell. It would constantly be good voltage during the day but once it hit night time and night vision kicked in it would freeze up and disconnect. Ring recommend I upgrade my transformer and provided me with the Amazon link since the one they sell was sold out. I bought It and so far the Ring doorbell been has running flawless with no issues such as freezes or disconnects.

Link in case you wanted to try.

https://www.amazon.com/NuTone-C907-16V-30VA-Transformer/dp/B001POBN92/ref=sr_1_2?ie=UTF8&qid=1522996843&sr=8-2&keywords=16v+20va

Added note for the issue if having to go and buy a new transformer. Ring issued me a free chime which was cool of them.

I firmly believe in set it and forget it. If I have to charge the thing I have a feeling it would be discharged that time I need it to be charged, and I didn’t get around to charging it. To me it’s like intentionally installing a new chore for someone to have to do.

If you really want to go with 2 then I would only do it with this solar accessory:

https://shop.ring.com/products/solar-charger-2-for-video-doorbell-2

I think Pro is better for two reasons:

1. video quality
   
2. wired into existing doorbell wiring
   
   I have a similar door/walkway/doorbell setup.
   
   I used the following accessory to place in the original doorbell location with a better viewing angle. Basically mine is installed in the corner between your door and the current location of your doorbell.
   
   Adjustable Ring Video Doorbell Pro Angle Mount (30 to 55 degree),CAVN Angle Adapter Mounting Plate Bracket Wedge Corner Kit for Ring Video Doorbell Pro ( Released in 2016), White https://www.amazon.com/dp/B078RKKXMQ/ref=cm_sw_r_cp_tai_i_hoJdBb4VMN9QH
   
   Works great in my opinion and it is very economical.
   
   Ring has one but I think it more expensive than this one.
   
   Here is a video that shows my angle:
   
   https://ring.com/share/6560670520123342632
   
   Good luck.
   
   
   

So a bit more information. I took some time to check all my wires and they all look good from what I can tell.

A few notes: Our ring is pretty warm to the touch. I don't know if that's normal.

Anytime I check the device health, for voltage it's always green. I've never seen it be anything else.

Our condo is at least 30 years old and I would guess the doorbell wiring is about the same.

When we got the ring, I ended up getting a new Doorbell chime, this one: https://www.amazon.com/gp/product/B000VH5ILI/ref=oh_aui_search_detailpage?ie=UTF8&psc=1 and even though it came with a transformer, I didn't use it. I had forgotten that til this morning when I was checking thing. The existing one was rated with enough power so I left it. But more than that, I didn't know how to replace the old one due to its location. (See photo below.) The transformer is located in our hot water heater, just outside the front door.

I'm now wondering if I need to somehow install the new transformer after all. The question is how?

Imgur

Thanks for any help.

Sure. You'll need housings to existing floodlights that accept a BR30 or PAR38 bulb first. I have like four pre-exsiting Red Dot floodlights in bronze that came installed on my house, so I was already good. The Ring Floodlight and Red Dot have bulb housings that share an industry standard 3/4" thread that will screw into each other.

With the Ring floodlight cam you'll need to Uncrimp and unscrew the puck shaped transformer attached to the inside of the floodlight. Now there are three wires coming off the cam: Black, White and Red. Two wires coming off the bulb housings each: Black and white. And the three wires coming from the wall: Black, white, green.

Connect the black cam wire to the hot (black) wire coming from the wall.

Connect all of the white (neutrals) wires together.

Connect the red lead cam wire to the remaining black wires coming off bulb housings.

Green wire to ground at the housing.

Pic here: https://imgur.com/a/Dl25QDB

And that's it! Everything else works the same. You'll just now have the option to turn on the cam lights and change the color if you want. But they will go back to white when triggered by the motion sensor if woken from a powered-off state.

I'll let the more electrically inclined reply, I just know from an older discussion about this. I think you were able to test somewhere on the chime itself? I would recommend getting a bigger transformer either way. This one works perfectly and provides plenty of power:
https://www.amazon.com/gp/product/B001POBN92/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1

Seems like you have a small transformer. It looks like it says 5VA which is small. Get one that is 30VA and outputs 16vac. Like this one NuTone C907 16V, 30VA Transformer https://www.amazon.com/dp/B001POBN92/ref=cm_sw_r_cp_apa_hA1KAb4T9SPQY

That's the first step. Then see if your ring pro can function properly.

For #1 I used switch guards which work out well, one side has a small opening that you can turn it on/off if needed

https://www.amazon.com/Amertac-CSG1-White-Switch-Guard/dp/B0041532P0

For #2 you would probably need to rewire it to a separate switch. If messing around with electricity isn't your thing you could probably find a smart lightbulb solution, my porch lights are Phillips hue br30's with the motion detection accessory (it's been about a year no issues, just make sure they don't get wet or are outdoor rated)

Worse case you can install a second transformer. It's like $10 for the transformer and like $2-5 for the doorbell wire


Edit: you can even get something like this to make it even easier for you to install. It connects right to an outlet. https://www.amazon.com/dp/B0010PKVMQ/ref=cm_sw_r_cp_awdb_SVjAybR23EBCR

Any recommendations on brand? It looks like Amazon has some 24v 40va . I do have a mechanical chime. I installed one that was on rings approved chime list.

Honeywell AT140A1000 40Va, 120V Transformer - 60 Hz.
https://www.amazon.com/dp/B000K2EC7K/ref=cm_sw_r_cp_apa_1RY-zb9XPR2M7

If you go that route I'd recommend this.

Basically turn off the circuit breaker for it, unscrew, then wire nut the two wires in. Like AstroZombie said if you have some electrical experience it's not difficult.

Here is the one I got: https://www.amazon.com/gp/product/B001POBN92/ref=ox_sc_act_title_2?smid=ATVPDKIKX0DER&psc=1

Hope the install goes well!

Lowe's model: https://www.lowes.com/pd/Utilitech-Multi-Color-Doorbell-Transformer/3482857

The one many people here prefer:
NuTone C907 16V, 30VA Transformer https://www.amazon.com/dp/B001POBN92/ref=cm_sw_r_cp_apa_i_UAz-AbJNKY54Y

I personally went to Lowe's since I could return it if it didn't work. Mines been great though.

1. I used locking switches for my floodlights. Leviton 1201-2IL. I didn't want any contractors or other 3rd parties to be able to turn them off easily.
   
   
2. If they are wired in parallel from the light you could add a switch for the other light. I have hue (E26) bulbs my non-ring exterior lights controlled by schedules in Apple Home so their switches are also always on.

I also have a Ring Pro and a 16V, 10VA transformer that isn't providing enough power to even allow the Pro to power up.

I've purchased a 16 Volt, 30VA transformer (https://www.amazon.com/gp/product/B001R5UU0W/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1)

However, I also have cloth bound wires. Was curious if anyone has any thoughts on using these type of wires with a 16 Volt, 30VA transformer and if it's any concern. This is also making the assumption that the cloth is intact throughout the lines, which what i've seen is the case.

Another one:
CMVision IR130 198 LED Indoor/Outdoor Long Range 300-400ft IR Illuminator With Free 3A 12VDC Adaptor https://www.amazon.com/dp/B004F9LF7E/ref=cm_sw_r_cp_apa_Xd-Izb1Y0NRZM

I don't know the proper wavelength for the Ring.

This is the one that I ordered.

NuTone C907 16V, 30VA Transformer https://www.amazon.com/dp/B001POBN92

The one you listed above showed 20-30VA so I thought I would go with a single voltage transformer that had only 30VA. I am glad to hear it is working for you though.

Anyone needing a good 16V doorbell transformer should get this:
https://www.amazon.com/NuTone-C907-16V-30VA-Transformer/dp/B001POBN92/

It is 30 Watts instead of the standard 10 watts you find at big-box stores.

> https://www.amazon.com/Amertac-CSG1-White-Switch-Guard/dp/B0041532P0

thanks for posting this, I have the same issue as OP for #1, and i think this might fix it.

although that one is pricey I will probably find a cheaper one

Idk, try this Polarizing Film Sheet - set of 10, Model: 93493, Gadget & Electronics Store https://www.amazon.com/dp/B004X3XFHU/ref=cm_sw_r_cp_api_e96KybRATJ272

Is there a white balance setting?

Would you consider moving your ring over to the other side of the door?

You could try putting some lights in the Corredor to brighten it up to the same level as outside. I don't know just some ideas

I got this at the recommendation of Ring customer support based on my physical doorbell model: https://www.amazon.com/gp/product/B001POBN92/

If you google "ring doorbell fps" you'll find majority of different smart home blogs talking about 30fps. And then you have this press release mentioning it and the Ring's Amazon listing.

Though it looks like it's just the original Ring is 30fps, whereas the Ring 2 and Pro are 15. My bad.

I'm just wondering then why people with the original Ring on this thread are still reporting 15fps? So confusing. Sorry, just trying to figure things out before buying one.

Actually, most recommended transformers are around 45VA: https://www.amazon.com/ELK-TRG1640-AC-Transformer-16-5VAC/dp/B0010PKVMQ

That is correct, I went with this nutone https://www.amazon.com/dp/B001POBN92/?ref=exp_loc_pl_proedgebikercom and both of my chimes work in my house. Dont worry about the wires hooked to the trans, the rest of the wiring that splits off come off the chime to the next.

Purchase a 30va 16v transformer from Amazon. That will solve the low voltage issue. Worked for me and solved the problem. The issue is amps not voltage on the line.

This is the one to buy from amazon. https://www.amazon.com/gp/product/B001POBN92/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

I have a Wink Hub 2 and a Ge Z-Wave Switch and set up a rule that if Ring detects motion to turn on porch lights.

I ordered this transformer and it works fine with the Ring 2 at 24V 20VA
https://www.amazon.com/gp/product/B000BQY88I/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1

It's been about 12 hours and has charged the battery 3%.

https://www.amazon.com/Edwards-Signaling-598-120V-Transformer/dp/B007B79HR2/ref=sr_1_fkmr0_1?ie=UTF8&qid=1519562476&sr=8-1-fkmr0&keywords=doorbell+transformer+16v+30va
I got this one.

https://smile.amazon.com/gp/product/B0010PKVMQ/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

This is what I use with my Ring Doorbell Pro

I didn’t measure the voltage. I bought this.

https://www.amazon.com/NuTone-C909-Tri-Volt-Transformer-Chime/dp/B001PO7MY2

It’s plugged into the 16v 20va section. That was the set my doorbell transformer was originally plugged into.

Maybe double check that your mechanical doorbell can handle 24V. Mine said 16V, so I ended up getting this 16V transformer

Heath Zenith SL-125-02 Wired Door Chime Transformer https://www.amazon.com/dp/B000BQY88I/ref=cm_sw_r_cp_apa_bGsBzbKE86DAH

Had this happen when they first released. Only reset at breaker would turn it back on.

Ultimately needed a higher voltage transformer: https://www.amazon.com/Honeywell-RCA900N1008-16V-Voltage-Transformer/dp/B001G0MB46/ref=zg_bs_6291372011_3?_encoding=UTF8&psc=1&refRID=YQV3TN5H7P3K7CEQCF5Q

I recommend going to a 24V-30VA or a 24V-40VA transformer to avoid any problems.

Amazon link:

Honeywell AT140A1000 40Va, 120V Transformer - 60 Hz. https://www.amazon.com/dp/B000K2EC7K/ref=cm_sw_r_cp_api_iVwMBbFHRZPVD

I use these for Switch guards and they work great:
Dual Option Wall Switch Guards (3 Pack) Clear Toggle Style https://www.amazon.com/dp/B00DTXKOTM/ref=cm_sw_r_cp_apa_i_rqy-AbP3AFFQ6

Otherwise like you said, people always turn the switches off.

Power being off is trickier. I get notices other things are offline, but that could be just my internet and/or that device being dumb.

Some have stated that you really need a 30VA transformer for a ring pro connected to a mechanical chime. I had problems with freezing when the doorbell was rung but that all went away when I upgraded my transformer to this one:
https://www.amazon.com/gp/product/B001POBN92/ref=oh_aui_detailpage_o09_s00?ie=UTF8&psc=1

It appears if the voltage on the Ring Pro drops too low when ringing the doorbell, it turns this setting off. I fixed the issue by replacing my 16V 10VA transformer with a 16V 30VA transformer. 16V 30VA Transformer on Amazon

NO CLUE.
But maybe some of these web searches might help???

https://www.google.com/search?client=safari&rls=en&biw=1901&bih=964&tbm=isch&sa=1&ei=bNofWvOCIKS3ggee7q_YBw&q=16v-24v+uk+plug+in+transformer+bell+OR+doorbell&oq=16v-24v+uk+plug+in+transformer+bell+OR+doorbell&gs_l=psy-ab.3...9500.13570.0.13768.18.18.0.0.0.0.156.1573.16j2.18.0....0...1c.1.64.psy-ab..0.0.0....0.ubiNdULJT8Q

https://support.ring.com/hc/en-us/articles/115000148786-Ring-Video-Doorbell-Pro-European-Version

https://support.ring.com/hc/en-us/articles/115000148786-Ring-Video-Doorbell-Pro-European-Version

https://www.amazon.com/Plug-In-Transformer-16-5VAC-50VA-120VAC/dp/B002PNE52Y

https://www.amazon.co.uk/Protek-12v-16v-24v-Transformer/dp/B006YQ9RXA

https://www.amazon.com/s/ref=nb_sb_noss?url=node%3D6291372011&field-keywords=UK

https://www.youtube.com/watch?v=Pd3liaqDEyM

https://community.smartthings.com/t/powering-ring-doorbell-without-doorbell-kit/48666/15

https://support.ring.com/hc/en-us/articles/205180710-How-to-connect-Ring-Doorbell-direct-to-low-voltage-transformer-without-a-door-chime

https://uk.rs-online.com/web/p/through-hole-fixed-resistors/8506424/?sra=pstk

http://www.ebay.co.uk/bhp/door-bell-transformer

as the topic, they go out of their way to remove all bad comments and then flood any complaints with glowing responses like yours (funny that) The units are badly designed and badly coded and their support is just copy paste responses as they Know they cannot fix the issues that people have.

Edit: as you mention Amazon quick look and oh https://www.amazon.co.uk/Ring-88RG000FC01-Wi-Fi-Enabled-Doorbell-Satin-Chrome/product-reviews/B00N2ZDXW2/ref=cm_cr_arp_d_viewpnt_rgt?filterByStar=critical&pageNumber=1

So I guess what are you saying is all these people are idiots? and even if that's the case it's a bloody doorbell it should by design be idiot proof you don't need a PhD to install a doorbell.