Reddit reviews Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition: -

I've been in QA for about three years - started out in Support, kept getting stuck with the "weird" tickets, got better at troubleshooting and bug hunting, and eventually started doing testing with the dev team. Working at very small startups helped speed this process up tremendously. I'm now working at a ~500 person company (huuuuuge from my perspective, I'm used to a dozen coworkers, tops!) and learned Selenium/Capybara automated tests about a year ago.

I haven't found any quality-related books that have interested me, and most of the technical resources I've found have just been whatever pops up on Google/Stack Overflow. I am also subscribed to this subreddit, and /r/qualityassurance, but they're both pretty low-traffic, and I wish more articles were shared here. If there are any blog posts that have resonated with you, I'd love to take a look as well!

The best thing I've done for myself, technically, was re-writing our automated UI test suite in POM. This ended up saving me hours of work a few months later when we added a bunch of new features, and I just had to copy-paste a few things to test for them. This is a good overview:

https://www.guru99.com/page-object-model-pom-page-factory-in-selenium-ultimate-guide.html

Because of how much grief this saved me, I continue to evangelize for it!

I can, however, recommend some management/team/soft skills/business-y books! I'm not in love with my current company, so I end up reading a lot of these to keep myself sane and motivated. Here are some of the ones I've liked the best:

• First, Break All The Rules: What the World's Greatest Managers Do Differently
  
• The Manager's Path: A Guide for Tech Leaders Navigating Growth and Change
  
• Good Boss, Bad Boss: How to Be the Best... and Learn from the Worst
  
• Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators
  
• Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead
  
• The Accidental Creative: How to Be Brilliant at a Moment's Notice
  
• Crucial Conversations: Tools for Talking When Stakes Are High
  
• Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior - Kindle version on sale today for $2!
  
• Nonviolent Communication: A Language of Life, 3rd Edition: Life-Changing Tools for Healthy Relationships
  
  A lot of these are available in libraries too, and I've made a habit of checking them out there, and buying them if I really like them.
  
  I hope this helps!

I highly recommend the books Crucial Conversations and Crucial Accountability.

I've always had a really hard time holding people accountable and communicating in an effective way. Both of these books have amazing step by step strategies for handling all sorts of crucial moments. They address the exact issues you are struggling with.

I’ve got one for him:

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition: - https://www.amazon.com/dp/B00C4BDRW6/