Reddit reviews Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Try this book. You basically have to sit down with the person and nicely remove all the barriers for why they have not done that thing. Then set a time line, one week? Meet in one week and review progress.

You might find that the person doesn't actually know how to update a web site.

O RLY? Cuz my schedule in TLC says I'm off at 9 PM, not off at some ambiguous "when finished with closing duties". It always kills me when they try to hold me over and I'm like "Nope, I had plans after work, see ya tomorrow!".

Maybe instead of trying to coax people into doing the right thing they should use their leadership skills to actually set expectations (like not standing around during their shift) and get it done the right way? At my last retail gig where I was in a leadership position we were basically forced to read a book called Crucial Accountability... honestly I learned a lot from that book, certainly more than I expected.

I would recommend this book: http://www.amazon.com/Crucial-Accountability-Resolving-Expectations-Commitments/dp/0071829318

Along with the crucial conversations book as well. They'll help you not only in this situation, but also moving forward with your career.

What you have here is a situation where expectations are leading you to the point where you need to have a conversation with the guy. How you handle that conversation is the key to coming out ahead. Lots of great advice in this thread - but also check out the book I linked above. I got it from my library and it was a quick read.